What is LilaCRM?
LilaCRM is complete business management software for UK small businesses: CRM, job management, invoicing, accounting and bookkeeping software in one connected system, with iPhone and Android apps. It is built by Lila Software Development Ltd in Hampshire and hosted in London.
What does CRM stand for in LilaCRM?
Customers, Records, Money. It does the job of customer relationship management (CRM) software, and goes further: the records of the work — surveys, quotes, jobs, time and documents — and the money — invoices, bills, the bank, bookkeeping and VAT — are all in the same place.
Is LilaCRM accounting software?
Yes. LilaCRM includes double-entry bookkeeping and accounting: sales and purchase invoices, bank reconciliation through open banking, VAT returns filed through Making Tax Digital, CIS, and reports for your accountant — so you may not need separate accounting software such as Xero, QuickBooks or Sage.
Who is LilaCRM for?
Small UK businesses and the self-employed — building and trades first, and also legal and report writing, care and support, and consultancies and agencies — plus a Personal book for your own money.
How much does LilaCRM cost?
Personal is £6 a month including VAT. Solo is £29 a month plus VAT for one business and two users. Business is £69 a month plus VAT for six users, with extra users at £9 a month each. Paying annually costs ten months. The first 30 days are free.
Can I file VAT returns with LilaCRM?
Yes. LilaCRM prepares VAT returns from your records and submits them to HMRC through Making Tax Digital. It also handles CIS and retentions for construction.
Does LilaCRM connect to my bank?
Yes. UK bank accounts connect through open banking with read-only access that you consent to, and transactions are matched to invoices and bills with the evidence kept alongside.
Can I move from Xero, QuickBooks, FreeAgent or Sage?
Yes. Your customers, suppliers and existing records are brought across when your book is set up, so you do not start from a blank page.
Where is my data stored?
On servers in London, United Kingdom, in an encrypted book of its own for each business, with encrypted backups in the same region and an audit log of every change.
Does LilaCRM have a mobile app?
Yes — iPhone and Android apps for capturing receipts by photo or voice, checking jobs on site, and LiDAR room scanning for site surveys on iPhone.
Can website enquiries go straight into LilaCRM?
Yes. Each business gets a public enquiry form, or can post its own website form to LilaCRM, so every enquiry arrives as a record with a notification rather than an e-mail that can be missed.
How do I get started?
LilaCRM is opening to new businesses shortly. Register your interest at lilacrm.com/start and we will set up your book and bring your existing records across when your turn comes.